Who Is DX Delivery?
DX Delivery (DX Group Limited) is a premier logistics and delivery services provider operating across the United Kingdom and the Republic of Ireland.
Renowned for its dependable freight and secure delivery solutions, DX has spent over 50 years building a reputation for trust, speed, and precision in the parcel and mail logistics sector.
Incorporated in 2013 as DX (Group) Limited, the firm has experienced significant growth and transformation, supported by a dedicated leadership team and an expansive operational infrastructure.
From handling high-value documents for legal institutions to delivering freight consignments exceeding 6 metres in length, DX is trusted by thousands of organisations in both public and private sectors.
Headquartered in Ditton Park, DX delivers over 92 million items annually through a network of 110 depots and a workforce exceeding 5,300 employees.
Whether managing business-critical deliveries or sensitive logistics operations, DX Delivery stands out as a key logistics operator in the UK and Ireland.
Who Are the Key Leaders Behind DX Group Limited?
DX is led by a seasoned executive team with decades of experience in logistics, supply chain management, and commercial operations. Their leadership and strategic direction continue to steer DX through its innovation-driven transformation.
Directors of DX Group Limited
| Name | Title | Background |
| Ian Truesdale | Chief Executive Officer | 40+ years in global logistics, formerly with Unipart, DHL, and Kuehne + Nagel |
| Will Wright | Chief Financial Officer | Chartered accountant with 15+ years in logistics finance, ex-Freightliner |
| Ian Bland | Managing Director: DX Freight | 35 years in parcels & logistics, formerly at Tuffnells |
| Martin Illidge | Managing Director: DX Express | Over 30 years’ express parcel experience, with tenure at City Link and Target Express |
| Michael Sherry | IT Director | 31-year IT veteran, leading DX’s digital transformation |
| Lloyd Dunn | Group Sales Director | 18+ years in the sector, former Commercial Director at Tuffnells |
| James Chuter | Sales Director – DX-1 | Over 15 years of experience, promoted through DX since 2015 |
| Elaine Phillips | Sales Director – DX-2/Logistics | 20+ years of sales experience, 16 in the parcel industry |
| Tony Kells | Sales Director – DX Express | Formerly at DHL, City Link, and InPost with 25+ years of experience |
| Kevin Galligan | Director of Document Exchange UK & DX Ireland | With DX since 2001, oversees Exchange network and Irish operations |
| Patrick Clancy | General Manager, DX Ireland | 30+ years in logistics & retail; joined DX in 2021 |
| Philip Honer | Financial Controller | With DX since 2008, ACCA-qualified, previously FD at PI Pneumatics |
This diverse and experienced team leads DX’s strategic divisions and supports its commitment to customer satisfaction, operational excellence, and digital innovation.
What Services and Features Does DX Delivery Offer?
DX offers a robust and comprehensive range of services, catering to a wide range of industries, including retail, legal, medical, manufacturing, and public sectors.
Their operations are divided into two main divisions: DX Freight and DX Express, each offering tailored solutions.
DX Freight
- IDW Services: Handles items of irregular dimensions and weight, including freight up to 6m.
- Next Day & Timed Deliveries: For business and residential addresses.
- Bespoke Logistics: Including 1-man and 2-man delivery services.
- International Freight: Delivery to Europe and globally.
DX Express
- Next-Day Courier Services: Fast and secure delivery of items under 25kg.
- DX Exchange Network: Secure document delivery service used by legal and public sector professionals.
- DX Tracked Specimens: Specialised medical specimen transport, compliant with health regulations.
Other Service Offerings
| Service | Description |
| DX-1 | Tracked next-day service for parcels, pallets, and freight |
| DX-2 | Customised 2-man deliveries for high-value or bulky goods |
| DX Logistics | Full supply chain solutions including warehousing and inventory |
| DX International | Road, air, and sea freight services for global shipments |
| DX Secure Flex | Premium home delivery service with pre-flight options |
| DX Secure Business | B2B delivery within business hours |
| DX SameDay | Immediate, time-sensitive delivery across the UK |
Each service is backed by robust IT systems offering real-time tracking, GPS proof of delivery, and integration with customer communication platforms.
What Are the Business’s Capital and Turnover Figures?
As of the latest reporting cycle, DX Delivery remains privately owned and actively trading, with its financial year ending 30 June 2025.
- Company Type: Private Limited Company
- Company Number: 08696699
- Current Status: Active
- Turnover (Approx.): Confidential; however, annual volume exceeds 100 million items, suggesting a substantial revenue base
- Employees: Over 5,300 across UK and Ireland
- Depot Network: 110 strategic locations
DX’s financial operations are overseen by Will Wright (CFO) and Philip Honer (Financial Controller), both bringing rigorous financial governance and sector-specific expertise.
How Can Potential Clients Contact DX Delivery?
DX maintains a strong customer support infrastructure and encourages contact via phone, email, or through their website. Here are the primary contact details:
| Contact Type | Details |
| Registered Office | Ditton Park, Riding Court Road, Datchet, Slough, England, SL3 9GL |
| Phone | 0333 241 1100 |
| customerconcerns@dxdelivery.com | |
| Website | https://www.dxdelivery.com |
| Company Number | 08696699 |
| Operating Hours | Monday to Friday, standard business hours (exact hours may vary by depot) |
Through their website, customers can track items, open accounts, or use the Service Wizard to find tailored delivery options.
What Do Customers Say About DX Delivery?
Customer sentiment regarding DX Delivery is mixed, based on recent online reviews:
Positive Feedback
- Efficient Deliveries: Praised for timely and polite service.
- Professional Drivers: Friendly, respectful, and communicative.
- User-Friendly Tracking: Real-time GPS tracking and status alerts are well received.
Areas for Improvement
- Missed Deliveries: Some customers report failed delivery attempts despite being home.
- Communication Issues: Difficulty reaching support teams and lack of proactive follow-up.
- Delivery Errors: Complaints of items being damaged or left at incorrect addresses.
- Driver Conduct: A few reviewers mention unprofessional driver behaviour.
DX continues to invest in training and IT systems to address these concerns, reflecting its commitment to operational transparency and service improvement.
Why Choose DX Delivery?
DX Delivery stands out for its tailored logistics solutions, nationwide coverage, and decades of experience serving businesses of all sizes. Whether you’re a large corporation or a growing SME, DX offers reliable and flexible services designed to meet complex delivery needs.
Their offerings include comprehensive delivery across the UK, Ireland, and international destinations, along with end-to-end logistics support for irregular or oversized consignments.
DX also specialises in secure, time-sensitive deliveries for sectors such as legal, healthcare, and government, ensuring compliance and peace of mind.
With an extensive depot network and robust IT infrastructure, DX enables fast, secure, and trackable operations. Features like proof of delivery (POD), real-time tracking, and secure handling make it a trusted choice for critical logistics.
For businesses looking for a logistics partner that delivers on reliability, scale, and sector-specific expertise, DX Delivery is a strong contender.
