Who Is CDER Group Limited?
Established in December 2000, CDER Group Limited is the UK’s leading provider of ethical and intelligent debt collection and enforcement services.
Headquartered in London and operating nationwide, CDER Group is entrusted by over 200 public sector bodies, including local authorities, Transport for London (TfL), Highways England, and His Majesty’s Courts and Tribunals Service, to manage and recover a diverse range of debts fairly and efficiently.
With a deep commitment to social responsibility and operational excellence, CDER supports over 700,000 customers annually to regain control of their financial obligations.
The company operates under the principle of “Debt Fairly Collected”, ensuring every customer interaction is grounded in empathy, transparency, and professionalism.
Formerly known as J.B.W. Enforcement Limited and later J.B.W. Group Limited, CDER rebranded in 2020 to reflect its broader mission of ethical engagement and advanced debt resolution services.
Who Are the Key Leaders Behind CDER Group Limited?
CDER Group is led by an accomplished executive team, each bringing extensive experience in finance, technology, operations, welfare, and governance.
Together, they ensure that both customer welfare and client expectations are met through innovation and fair treatment.
| Name | Role | Responsibility |
| Lee Andrew Brown | Chief Operating Officer | Operational management and performance optimisation |
| Paul Anthony Caddy | Company Director | Strategic planning and governance |
| Andrew William Cummins | Company Director | Oversight and stakeholder engagement |
| Carole Gordon Kenney | Welfare, RT & RUC Director | Leading welfare support and ethical engagement strategy |
| Xiangwen Lu | Finance Director | Financial planning, compliance, and capital strategy |
| John Sweet-Escott | Chief Technology Officer | Technology systems and intelligence-led platform development |
The leadership team is based at the company’s registered office in London and has successfully steered CDER through industry reforms, digital transformation, and evolving customer needs.
What Are the Capital Strengths and Financial Milestones of CDER Group?
With nearly 25 years of experience, CDER Group Limited has demonstrated sustained growth and operational resilience in the business support services sector.
| Financial Detail | Information |
| Company Number | 04118149 |
| Legal Structure | Private Limited Company |
| Date of Incorporation | 1 December 2000 |
| Headquarters | 9th Floor, Peninsular House, 30–36 Monument St, London EC3R 8LJ |
| Company Status | Active |
| SIC Code | 82990 – Other business support services not elsewhere classified |
| Last Accounts Made Up To | 31 December 2023 |
| Next Accounts Due | 30 September 2025 |
| Annual Debt Recovery Value | £600m+ |
| Unclaimed Benefits Assisted | £25m+ identified and claimed on behalf of customers |
CDER’s financial stability and strong public sector trust make it a pivotal force in maintaining societal and governmental fiscal responsibility.
What Services and Features Does CDER Group Offer?
CDER Group offers a comprehensive suite of enforcement and debt recovery services, underpinned by a proprietary intelligence-led technology platform. Its services span both central and local government, as well as commercial clients across the UK.
Enforcement Services
- Council Tax & Business Rates Recovery
- Penalty Charge Notices (Parking, Traffic, Road User Charging)
- His Majesty’s Courts and Tribunal Service Fines
- Commercial Rent Arrears (CRAR), Forfeiture & Possession
- High Court Enforcement
Collection Services
- Sundry Debts
- Housing Benefit Overpayments
- Former Tenant Arrears
- Commercial Debt Collection
Value-Added Services
- Arrest Warrants
- Property Inspections
- Tracing and Investigation
- Stakeholder Training & Workshops
Through its three Centres of Excellence, dedicated to Central Government, Traffic & Road User Charging, and Local Government Revenue, CDER delivers sector-specific expertise and solutions.
What Is CDER Group’s Ethical and Technological Advantage?
CDER’s approach is defined by Fairness in Operation, a framework designed to ensure every customer is treated with empathy and dignity, especially in times of financial hardship.
Core Principles:
- Flexible Payment Options: To help customers regain financial control.
- Welfare Team Support: Specialised team addressing vulnerabilities and providing extra assistance.
- Independent Advice Partnerships: Collaborations with debt and mental health charities.
- Technology-Driven Resolution: Best-in-class intelligence platform for faster, fairer collection.
CDER’s platform enables:
- Real-time client dashboards
- 24/7 customer account access
- Automated payment arrangements
- Bespoke management intelligence
With 65% of customers resolving their cases on the first arrangement, the company is setting a new industry benchmark for ethical debt collection.
What Industry Recognition Has CDER Group Received?
CDER has received numerous awards, demonstrating excellence in areas ranging from technology and customer service to ethical practice and diversity.
Notable Awards:
- Credit & Collections Awards 2024: Enforcement Specialist of the Year, Best Use of Technology
- CIVEA Excellence Awards 2024: Women in Enforcement, Training and Development
- IRRV Performance Awards 2024: Community Involvement and Debt Resolution
- CSA Awards 2023: Learning and Development
- Customer Service Excellence Award 2024
- Credit Awards 2024: Best Outsourcing and Partnership Initiative
This recognition affirms CDER’s status as a national leader in innovation, governance, and people-first enforcement.
What Makes CDER Group Stand Out in the Industry?
CDER differentiates itself through its customer-first approach, unparalleled scale of operations, and investment in ethical practices and digital innovation.
Unique Selling Points:
- Trusted by 200+ government organisations
- National coverage with partner companies in Harlow, Market Harborough, and Stoke-on-Trent
- Member of leading regulatory and professional bodies
- £600m+ collected annually with focus on fairness
- Partnership with Lightning Reach to streamline access to financial support
With a focus on continuous improvement and meaningful engagement, CDER is redefining what responsible enforcement looks like in modern Britain.
How Can You Contact CDER Group Limited?
Whether you’re a customer needing support or a client seeking debt collection services, CDER Group offers multiple direct contact points:
| Type | Contact Details |
| Registered Office | 9th Floor, Peninsular House, 30–36 Monument Street, London EC3R 8LJ |
| Telephone | 0330 460 5295 |
| info@contactcder.co.uk | |
| Website | www.cdergroup.co.uk |
CDER’s website also provides portals for:
- Quick Payments
- Payment Arrangements
- Customer Support Services
- Frequently Asked Questions
What Partnerships and Subsidiaries Support CDER’s Mission?
CDER Group operates in collaboration with several strategic partners and subsidiaries to enhance service reach and specialisation.
Partner Companies:
- Advantis
- Rundles
- CES
These partnerships expand CDER’s geographic and service footprint, allowing a more responsive and effective national service infrastructure.
CDER is also an active member of numerous industry associations, ensuring its operations align with current best practices and regulatory expectations.
Why Choose CDER Group Limited?
At CDER Group, we combine ethical responsibility with industry-leading innovation to deliver fair, effective debt collection and enforcement services.
Trusted by over 200 public sector clients across the UK, we support more than 700,000 individuals each year in resolving debt through compassionate engagement, flexible payment solutions, and real-time digital tools.
Our operations are guided by a “People-First” philosophy, balancing firm compliance with individual support. We offer specialised welfare assistance, work closely with debt advice charities, and use intelligence-led platforms to ensure faster, fairer outcomes for both customers and clients.
Award-winning, nationally recognised, and committed to transparency, CDER sets the benchmark for modern enforcement services.
With national reach, three Centres of Excellence, and strategic partnerships, we are the ethical choice for responsible, results-driven debt recovery.
