Who Is Marston Recovery Limited?
Marston Recovery Limited, a part of the wider Marston Holdings Group, is one of the UK’s leading judicial services and enforcement agencies.
With origins tracing back to 1937, and formally incorporated under the Marston Holdings name in 2001, the firm has become synonymous with public sector enforcement, responsible debt recovery, and the ethical implementation of government policy.
Operating under the regulated framework of the Tribunals, Courts and Enforcement Act 2007, Marston Recovery offers a wide range of legal enforcement services including High Court enforcement, criminal fine recovery, commercial rent arrears collection, and more.
The firm plays a vital role in supporting local and central government departments, helping to uphold justice and ensure public funds are recovered efficiently and lawfully.
Headquartered in Birmingham with offices also in London, Marston Recovery is part of a group that employs between 5,000 to 10,000 people across England, Scotland, and Wales.
Their approach is rooted in fairness, compliance, and vulnerability-aware enforcement, making them a central pillar in the UK’s public sector debt collection ecosystem.
Who Leads Marston Recovery Limited and What Is the Company’s Structure?
Marston Recovery Limited operates under a corporate structure that combines strategic leadership with legal and financial expertise.
The company is registered in England with Company No. 02911328, and its executive team includes directors with significant experience in legal services, finance, customer service, and operations.
Key Leaders at Marston Recovery Limited
| Name | Role | Appointed On | Occupation |
| Martin Johnson | CEO | 02 Aug 2023 | Chief Executive Officer |
| Emma Cowan | Group MD | 03 Feb 2025 | Group Managing Director |
| Sam Del Mar | CFO | 02 Jul 2024 | Chief Financial Officer |
| Edward Astley Birtwistle | Chief of Staff | 02 Jul 2024 | Chief of Staff |
| Keith Hanshaw | Client Services Director | 31 Jan 2024 | Client Services Director |
| Amanda Louise McCormack | Legal Advisor | 06 Apr 2022 | Solicitor |
| Marcus Edward Lambert | CTO | 02 Jul 2024 | Chief Technology Officer |
| Martin Fleming | COO | 03 Feb 2025 | Chief Operating Officer |
| Fraser Moore | Strategy Director | 03 Feb 2025 | Director of Strategy |
| David James Sinclair | Director | 02 Jul 2024 | General Director |
This diverse leadership team ensures that Marston Recovery remains compliant, agile, and aligned with regulatory frameworks, while also delivering a human-centred approach to enforcement.
What Is the Capital Strength and Financial Position of Marston Recovery?
Marston Recovery Limited is a private limited company (Ltd) with a longstanding history of operational and financial resilience. It operates under the broader Marston Holdings umbrella, which is itself incorporated as MARSTON (HOLDINGS) LIMITED, Company No. 04305487, established on 16 October 2001.
Financial Overview
| Detail | Information |
| Legal Entity Name | Marston Recovery Limited |
| Company Number | 02911328 |
| Parent Company | Marston (Holdings) Limited |
| Registered Office | Rutland House, 148 Edmund Street, Birmingham, B3 2JR |
| Last Accounts Made Up To | 31 May 2024 |
| Next Accounts Due | 28 February 2026 |
| Company Status | Active |
| Industry SIC Codes | 82990, 84230 |
| Operating Since | 1937 (as a group); 2001 (Ltd) |
The company works with over 500 clients, including HM Revenue & Customs, and handles around 250,000 liability orders annually, showing both operational scale and significant revenue potential.
Its consistent investment in training, technology, and compliance processes underpins its reputation for sustainable financial performance.
What Services and Features Does Marston Recovery Limited Offer?
Marston Recovery offers an extensive portfolio of public sector-focused enforcement services. These services are built around regulatory compliance, data-led strategies, and a strong emphasis on vulnerability support. Here are the key services offered:
Court and Public Sector Enforcement
- High Court writ enforcement
- County Court Judgments (CCJs)
- Court fines
- Council tax collection
- Child maintenance arrears
- Benefit overpayments
Commercial and Financial Recovery
- Commercial rent arrears
- Business rates recovery
- Enforcement of commercial debts
- Debtor tracing and background investigations
Transport and Regulatory Services
- ANPR detection systems
- DVLA VED enforcement
- Air quality management
- Road user charging and penalty processing
- Vehicle recovery
- Licensing processing, renewals, and enforcement
Customer and Welfare Support
- Customer Contact Centre of Excellence
- Welfare Support Team, developed with the Money Advice Trust and Royal College of Psychiatrists
- Recognised with awards such as Best Vulnerable Customer Strategy and Excellence in Treating Customers Fairly
The firm’s Welfare Support Team, created in collaboration with the Money Advice Trust and the Royal College of Psychiatrists, underlines its commitment to ethical enforcement.
Marston’s practices have earned awards such as Best Vulnerable Customer Strategy and Excellence in Treating Customers Fairly.
How Can You Contact Marston Recovery Limited?
Marston Recovery provides multiple channels for clients, debtors, and partners to get in touch, depending on the nature of the inquiry.
Contact Information
| Inquiry Type | Contact Number |
| General Inquiries / Payments | 0333 320 1822 |
| Council Tax / Child Maintenance | 0333 320 2530 |
| Legal Aid Debts | 0333 320 2150 |
| High Court Writs | 0333 320 2540 |
Email: generalenquiries@marstonholdings.co.uk
Website: www.marstonholdings.co.uk
Online Form: Available on the official website for customer inquiries.
Address Details
- Registered Office: Rutland House, 8th Floor, 148 Edmund Street, Birmingham, B3 2JR
- London Office (Trading Address): 12th Floor, One America Square, London, EC3N 2LS
Whether you’re a client, partner, or individual with an inquiry, Marston Recovery ensures clear and accessible communication through its multiple contact channels.
What Is the Public Reputation of Marston Recovery?
Marston Recovery has drawn a mixed response from the public, particularly from individuals subject to enforcement action.
On Trustpilot, Marston Holdings holds a TrustScore of 1.2 out of 5 from over 500 reviews, with common complaints around communication issues, enforcement process clarity, and customer service.
However, it’s important to note that as an enforcement agency, Marston operates within a legally mandated role, often handling emotionally and financially sensitive matters.
Recognition & Accreditations
- Regulated by the Ministry of Justice
- Authorised by the Financial Conduct Authority (FCA)
- Member of the Credit Services Association (CSA)
- Investors in People Accredited
- British Parking Association Member
Their strict regulatory oversight ensures that while experiences may vary, operations remain within the bounds of UK enforcement law.
Why Choose Marston Recovery for Debt Enforcement?
Marston Recovery is one of the UK’s leading debt enforcement agencies, trusted by public sector bodies, courts, and commercial clients for its scale, authority, and ethical approach. As the largest judicial enforcement agency in the country, it has the legal power and operational capacity to manage complex enforcement needs efficiently and effectively.
Key strengths of Marston Recovery include:
- Legal authority and nationwide scale
- Strong welfare and vulnerability support framework
- Data-driven enforcement tailored to local needs
- Award-winning training and compliance programmes
What sets Marston apart is its strong focus on compliance, transparency, and customer care. The company ensures fair treatment of individuals while maintaining high recovery rates.
With over 280 local authorities and central government departments relying on its services, Marston Recovery continues to deliver results with professionalism, compassion, and integrity, making it a dependable partner for assured debt enforcement solutions.
