Who Is Mitchells & Butlers PLC?
Mitchells & Butlers PLC is a leading UK-based hospitality group with over 125 years of experience in the industry.
As one of the largest operators of pubs, bars, and restaurants in the UK, the company proudly manages over 1,700 venues under some of the country’s most beloved brands, including All Bar One, Toby Carvery, Harvester, Browns, Sizzling Pubs, and Miller & Carter.
Headquartered in Birmingham, UK, Mitchells & Butlers PLC is a public limited company with a strong commitment to quality, choice, and memorable guest experiences. Their mission is to be the “host of life’s memorable moments,” providing exceptional hospitality through innovation and dedication.
Established in 1898, the company has grown significantly over the decades, serving over 100 million meals and pouring 330 million drinks annually.
Mitchells & Butlers aim to enhance their brand presence while promoting sustainable practices, reflecting their dedication to both customer satisfaction and environmental responsibility.
Who Are the Key People Behind Mitchells & Butlers PLC?
Mitchells & Butlers PLC is led by an experienced and dynamic team dedicated to the company’s growth and success. The leadership comprises highly skilled professionals, each bringing a wealth of knowledge to the table.
People Behind Mitchells & Butlers PLC
| Name | Role | Appointed On | Background Highlights |
| Philip Urban | Chief Executive | 27 September 2015 | Experienced in hospitality management and strategic growth. |
| Susan Martindale | Group HR Director | – | Expert in talent management and employee development. |
| Andrew David Freeman | Secretary | 1 September 2022 | Skilled in corporate governance and administration. |
| Amanda Victoria Brown | Director | 4 July 2022 | Specialist in business strategy and corporate leadership. |
| Keith Browne | Director | 22 September 2016 | Experienced in corporate strategy and international management. |
| Dave Charles Coplin | Director | 29 February 2016 | Expert in technology integration and business transformation. |
The leadership team’s vision is centred around maintaining high standards in both hospitality and sustainable practices while ensuring continued growth through innovation.
What Services and Features Does Mitchells & Butlers PLC Offer?
Mitchells & Butlers PLC operates a vast range of pubs, bars, and restaurants across the UK, each designed to offer unique dining and social experiences. Their portfolio includes renowned brands that cater to various customer preferences.
Diverse Brand Portfolio
| Brand | Key Features |
| All Bar One | Stylish city bars, perfect for socialising and dining. |
| Toby Carvery | Traditional carvery meals in a relaxed environment. |
| Harvester | Family-friendly dining with a focus on grill and rotisserie. |
| Browns | Elegant brasseries offering classic British cuisine. |
| Sizzling Pubs | Great value pub meals and drinks in a lively setting. |
| Miller & Carter | Premium steakhouse experience with quality beef cuts. |
| Vintage Inns | Cosy countryside pubs offering seasonal British dishes. |
| Stonehouse Pizza & Carvery | Affordable family dining with pizza and carvery options. |
Training and Development
Mitchells & Butlers are dedicated to their employees’ growth and offer a variety of training programmes, including Kitchen NVQ Apprenticeships, Post Graduate Certificates for Managers (CMS), and advanced training for higher management levels like MBA/MSc programmes.
Sustainability and Community Initiatives
Mitchells & Butlers prioritise environmental stewardship, aiming for Net Zero emissions by 2040 and zero operational waste to landfill by 2030. They also focus on reducing food waste by 50% by 2030 and actively support local communities.
What Are the Key Company Details and Legal Registrations of Mitchells & Butlers PLC?
Mitchells & Butlers PLC is a publicly listed company incorporated in the UK. It is known for its robust legal and financial structure, ensuring transparency and regulatory compliance.
Company Details
| Company Name | Mitchells & Butlers PLC |
| Registered Office | 27 Fleet Street, Birmingham, B3 1JP, UK |
| Company Number | 04551498 |
| Company Status | Active |
| Company Type | Public Limited Company |
| Date of Incorporation | 2 October 2002 |
| Industry Sector | Hospitality, Restaurants, Pubs |
| Next Accounts Due | 31 March 2026 |
| Next Confirmation Statement | 16 October 2025 |
Mitchells & Butlers PLC complies with all UK legal standards and is committed to maintaining operational excellence across its vast portfolio of brands.
How Does Mitchells & Butlers PLC Prioritise Customer Experience and Accessibility?
Customer satisfaction is at the heart of Mitchells & Butlers’ operations. The company is dedicated to providing memorable dining and social experiences, whether in city-centre bars or cosy countryside pubs.
Customer Support
- Main Contact Number: +44 (0)121 498 4000
- Out-of-Hours Emergencies: +44 (0)121 498 4000
- Email: company.secretariat@mbplc.com
- Website: Mitchells & Butlers Official Site
Accessibility Commitments
- Wheelchair-friendly venues.
- Menus and facilities designed to cater to various dietary and mobility needs.
- Dedicated customer service for queries and feedback.
Mitchells & Butlers ensures a welcoming atmosphere for all guests, focusing on high-quality service and consistent customer satisfaction.
How Does Mitchells & Butlers PLC Incorporate Corporate Responsibility?
Mitchells & Butlers aims to balance business growth with sustainable practices. The company has set ambitious Net Zero targets validated by the Science Based Targets initiative (SBTi) and actively works towards reducing its environmental footprint.
Key Sustainability Goals
- Net Zero Emissions by 2040: Committed to reducing Scope 1, 2, and 3 emissions.
- Zero Operational Waste to Landfill by 2030: Currently at 98% progress.
- Reducing Food Waste by 50% by 2030: Achieved 23% progress.
The company partners with industry groups like the UK Hospitality Sustainability Committee to promote sustainable practices across the sector.
Why Choose Mitchells & Butlers PLC?
Mitchells & Butlers PLC is a key player in the UK’s hospitality industry, known for its wide range of popular pub and restaurant brands.
With a strong focus on quality and customer satisfaction, the company has built a reputation for delivering memorable dining and drinking experiences across the country.
Their diverse portfolio caters to all tastes, whether you’re after a relaxed casual drink, a family-friendly meal, or an upscale fine dining experience.
Mitchells & Butlers is also committed to sustainability, actively working to reduce its environmental impact while supporting local communities.
The company prioritizes employee development, ensuring well-trained staff provide excellent service consistently. This dedication to both people and the planet sets Mitchells & Butlers apart as a trusted and responsible leader in hospitality.
For more details, visit the Mitchells & Butlers website and explore their impressive range of venues.
