Who Is Direct Collection Bailiffs Ltd (DCBL)?
Direct Collection Bailiffs Ltd (DCBL) is one of the UK’s most recognised names in debt recovery and enforcement. Founded in 2001 and incorporated in 2010 (Company No. 07408649), DCBL specialises in Debt Recovery, High Court Enforcement, and Commercial Rent Arrears Recovery (CRAR).
Headquartered at Solar House, 915 High Road, North Finchley, London, N12 8QJ, the company operates from five key offices nationwide, providing efficient and lawful debt recovery services to businesses, legal clients, and landlords.
DCBL rose to prominence through its appearance on Channel 5 and Netflix’s popular show,
Can’t Pay? We’ll Take It Away!
which highlighted its professional and ethical enforcement approach. Over the years, DCBL has expanded its operations in partnership with its sister company, DCB Legal, under the Direct Group umbrella, offering integrated legal and enforcement solutions built on professionalism, compliance, and strong client care.
Who Leads DCBL?
DCBL’s leadership team is composed of experienced professionals with diverse expertise across legal, financial, operational, and enforcement sectors. The team ensures the company remains aligned with best practices, regulatory compliance, and strategic growth.
DCBL Leadership Team
| Name | Position | Expertise |
| Gary Robinson | Group CEO | Strategic vision and leadership in enforcement and debt recovery |
| Darren Connor | Managing Director | Operational oversight and service execution |
| Lee Samuels-Camozzi | Group Strategy Director | Long-term strategic planning and corporate growth |
| Vicky Felton | Director of Operations | Management of field teams and enforcement logistics |
| Andrew Heyes FCCA | Chief Financial & Compliance Officer | Financial integrity, compliance, and administration |
| Steph Clements | Head of Risk and Compliance | Regulatory risk and governance |
| Gillian Beckett | Group HR & Payroll Manager | Talent management and workforce compliance |
| Simon Williamson | High Court Enforcement Officer | Specialist in field enforcement and asset recovery |
| Dave Joyce | Business Development Manager | Client acquisition and service development |
| Jennie Murphy | Bailiff & Allocation Manager | Coordination of bailiff deployments and case allocation |
This experienced team guides DCBL in its mission to remain a market leader in enforcement while delivering ethical, results-driven services.
What Are the Capital Investment and Annual Turnover?
Direct Collection Bailiffs Ltd is a Private Limited Company with an active status on Companies House. The company was incorporated on 15 October 2010 and remains fully compliant with annual reporting requirements.
| Attribute | Details |
| Company Name | Direct Collection Bailiffs Ltd |
| Company Number | 07408649 |
| Company Type | Private Limited Company |
| Incorporation Date | 15 October 2010 |
| Last Accounts Filed | Up to 31 October 2024 |
| Next Accounts Due | 31 July 2026 |
| Confirmation Statement Due | 29 October 2025 |
| SIC Code | 69109 – Other legal activities not elsewhere classified |
Although precise capital investment and turnover figures are not publicly disclosed, DCBL’s position as one of the largest enforcement companies in the UK indicates a robust financial structure.
With its extensive client base, brand awareness, and high volume of enforcement activity, DCBL likely operates with an annual turnover in the multi-million-pound range.
What Services and Features Does DCBL Offer?
DCBL provides a full spectrum of services across debt recovery, legal enforcement, property management, and litigation. Their offerings are designed to serve SMEs, legal firms, landlords, and larger corporations seeking effective, legal, and ethical recovery solutions.
Debt Recovery Services
- Letter-Driven Debt Recovery: Designed for high-volume, low-value debts, this service uses tailored letter campaigns to prompt early debtor engagement.
- Commercial Debt Recovery: Tailored solutions for B2B clients seeking to recover unpaid invoices and contractual obligations.
- Debtor Tracing: Uses cutting-edge tracing technology and a skilled team to locate evasive debtors.
High Court Enforcement Services
- CCJ Enforcement: Certificated enforcement agents execute County Court Judgments (over £600) by seizing assets or securing payments.
- Writs of Control: Post-litigation enforcement ensuring full recovery of court-awarded amounts.
- Commercial Rent Arrears Recovery (CRAR): Landlords can recover rent without court proceedings via authorized enforcement action.
Field & Property Services
- Traveller Removal: Legal removal of trespassers from private and commercial property.
- Evictions: Execution of eviction notices, helping landlords regain possession of properties.
- Lease Forfeiture: Peaceable re-entry and lease termination for landlords.
- Process Serving & Face-to-Face Collection: Formal service of legal documents and in-person debtor engagement.
Technology & Legal Support
- Client Portal: Real-time access to case updates, payment tracking, and documentation.
- DCB Legal Integration: End-to-end legal support from pre-litigation to enforcement.
These services are backed by high success rates, ethical practices, and a compliance-driven approach that protects clients and respects legal boundaries.
What Are DCBL’s Key Accreditations and Community Involvement?
DCBL adheres to the highest industry standards, holding numerous accreditations:
| Accreditation | Issuing Body |
| FCA Authorisation | Financial Conduct Authority |
| CSA Membership | Credit Services Association |
| ICO Registration | Information Commissioner’s Office |
| ISO 27001 & ISO 9001 | Alcumus ISOQAR |
| BPA Membership | British Parking Association |
| SafeContractor Certified | Alcumus |
| Constructionline | Construction Sector Authority |
| Collector Accreditation Initiative | CSA |
Community Engagement:
DCBL is active in local and national community initiatives:
- DCBL Stadium Sponsorship: Naming rights sponsor for Widnes Vikings RLFC stadium.
- Brookvale Diamonds FC Sponsorship: Supporting grassroots girls’ football in Liverpool.
- Charity Support: Regular donations and staff participation in campaigns for Children with Cancer UK, Save the Children, and Macmillan Cancer Support.
These efforts reflect DCBL’s commitment to corporate social responsibility and giving back to the community.
What Do Clients and the Market Say?
Client experiences with Direct Collection Bailiffs Ltd (DCBL) vary widely, reflecting the dual nature of its role in debt recovery and enforcement.
Positive Feedback (Business Clients)
- “DCBL recovered our debts quicker than expected with minimal effort on our part.”
- “Highly professional and results-focused service.”
- “Excellent client portal with real-time updates and support.”
Negative Feedback (Debtors/Consumers)
- Alleged overcharging and unclear fee structures
- Reports of delayed or poor communication
- Criticism of perceived aggressive collection tactics
The enforcement industry often elicits differing views. Businesses typically see DCBL as efficient and professional, while individuals contacted by the agency may view interactions as stressful or aggressive.
Prospective clients should consider verified testimonials and consult service contracts before engagement.
How Can You Contact Direct Collection Bailiffs Ltd?
If you need to reach Direct Collection Bailiffs Ltd (DCBL), there are several ways to get in touch depending on the nature of your enquiry. The company provides both online and offline contact options for clients and the general public.
| Department | Contact Information |
| Main Telephone | 0204 527 7621 |
| Registered Address | Solar House, 915 High Road, North Finchley, London, N12 8QJ |
| Website | https://dcbltd.com |
The official website features a client login portal, case studies, FAQs, and contact forms for specific departments. DCBL is known for its prompt response times and dedicated assistance for urgent enforcement-related matters.
Why Choose Direct Collection Bailiffs Ltd?
With more than two decades of experience, Direct Collection Bailiffs Ltd (DCBL) has built a strong reputation as a trusted enforcement partner for businesses across the UK.
The company combines ethical recovery practices with full legal support through its partnership with DCB Legal, ensuring compliance and transparency at every stage. Their national presence and recognition from television exposure further enhance client confidence.
For organisations seeking fast, effective, and professional debt recovery solutions, DCBL offers a results-driven approach backed by integrity, accountability, and proven success in handling complex enforcement matters efficiently.
