Lantern Debt Recovery

Who Is Lantern Debt Recovery Services Ltd and What Does It Do?

Lantern Debt Recovery Services Ltd is a UK-based debt purchaser and recovery specialist known for its ethical, transparent, and customer-focused approach.

Established on 3 July 2008 under company number 06637307, the company operates from Protection House, 83 Bradford Road, Stanningley, Pudsey, West Yorkshire. Formerly Motormile Finance UK Limited, it rebranded in 2018 to reflect a more compassionate, modern debt-resolution mission.

Authorised and regulated by the Financial Conduct Authority (FCA) under reference number 718024, Lantern purchases portfolios of non-performing consumer debts and works directly with customers to create affordable, tailored repayment solutions.

Their philosophy centres on understanding each person’s wider financial circumstances rather than viewing debt in isolation.

This empathetic model has earned Lantern significant industry recognition, including four consecutive Investors in Customers Gold Awards, an achievement unmatched within the UK debt recovery sector.

Who Are the Directors Behind Lantern Debt Recovery?

Lantern is led by a seasoned team of directors, each with substantial experience in financial services and a shared vision of customer-focused debt recovery. The board includes:

Chairing the company is Denise Crossley, a respected leader in the debt recovery space. She is known for promoting ethical business practices and spearheading Lantern’s human-centred approach.

Denise believes that even within the world of debt collection, “the only way to behave is with empathy, honesty, and relatability.”

What Is the Company’s Capital Structure and Financial Position?

Lantern Debt Recovery Services Ltd is a private limited company listed under SIC code 64999, Financial intermediation not elsewhere classified.

While exact turnover figures are not publicly disclosed, industry insights and portfolio scale indicate a multi-million-pound annual revenue, supported by backing from Copper Street Capital LLP and funding from leading UK banks.

What Services and Features Does Lantern Debt Recovery Offer?

Lantern’s approach to debt recovery focuses on treating people fairly, offering flexibility, and ensuring the customer is always in control.

Their services are tailored both to individuals facing financial difficulty and organisations looking to sell or manage distressed debt.

Core Services

Customer Support Features

• No Interest or Charges: Lantern does not apply additional interest or fees to accounts under repayment.
• Repayment Plans: Customers can create personalised repayment schedules based on affordability.
• Settlement Offers: One-off payment options available, often with discounts depending on circumstances.
• Digital Self-Service: An easy-to-use customer portal for making payments and managing accounts.
• Support for Vulnerable Customers: Trained staff and partnerships with organisations like MIND and Christians Against Poverty.

Awards and Recognition

• Investors in Customers Gold Award, four-time winner.
• Highly praised for ethical practices and customer satisfaction.
• Recognised member of the Credit Services Association (CSA).

With its customer-first approach and trusted industry recognition, Lantern continues to set a high standard for ethical and supportive debt recovery in the UK.

What Do Customers Say About Lantern?

Customer feedback paints a generally positive picture, particularly when it comes to customer service and empathy.

Positive Feedback Highlights:

• “Lantern are the only company I have no anxieties dealing with.” – Lisa from Darlington
• “When I was diagnosed with cancer, Lantern reps really did go out of their way to help.” – Allan from Preston
• “I feel so connected to Lantern because of the way that I’ve been treated.” – Mason from Liverpool

Areas for Improvement:

• Some customers have cited confusion regarding the origin of the debt.
• A few complaints have been raised about mixed communications involving third-party or previous lenders.

Despite this, Lantern actively encourages customers to reach out with concerns and provides access to complaint channels and independent advice services.

How Can You Get in Touch with Lantern Debt Recovery?

Lantern provides several convenient options for individuals or partners to contact their customer service team. Their UK-based support centre is known for its professionalism and empathy.

Lantern also directs customers to free, independent advice services like:

• National Debtline: 0808 808 4000
• Christians Against Poverty: 0800 328 0006
• MIND (mental health support): 0300 123 3393

With multiple contact options and access to free independent advice, Lantern ensures that customers have all the tools they need to manage their accounts effectively.

Why Choose Lantern Debt Recovery Services Ltd?

Lantern is not just a debt collection company, it’s a modern, empathetic solution provider for individuals facing financial difficulty.

With its data-driven yet human-centred approach, Lantern ensures both individuals and clients are treated with fairness and respect.

For individuals:

• Flexible repayment options
• No added interest or fees
• Support during life events or vulnerability

For organisations:

• Portfolio acquisition and management
• Compliance-led operations
• Strategic balance sheet optimisation

Lantern Debt Recovery continues to set the standard for ethical, FCA-compliant debt collection in the UK, proving that compassion and commercial performance can go hand in hand.