Who Is Mears Group PLC?
Founded in 1996, Mears Group PLC has grown into one of the UK’s leading providers of housing and care solutions. Headquartered in Gloucester, the company serves both public and private sector clients, delivering services that span housing maintenance, facilities management, housing with care, and community regeneration.
With a workforce of over 5,400 employees and a presence across the UK, Mears is responsible for maintaining more than 1,000,000 social housing properties and managing 17,000 homes on behalf of local and central government.
The business is also a trusted partner in capital works, housing development, and support services for vulnerable people, including the elderly and those in supported living environments.
Built on the values of purpose, people, collaboration, and continuous improvement, Mears has stayed true to its origins.
From its humble beginnings as a small maintenance contractor with one van, the organisation has grown into a FTSE-listed company known for putting people and communities at the heart of its operations.
Who Are the Key Officers Leading Mears Group PLC?
Mears Group PLC benefits from experienced, multi-disciplinary leadership that guides the organisation’s strategic direction and ensures adherence to ethical, social, and financial responsibilities.
| Name | Role | Background |
| Ben Robert Westran | Company Secretary | Appointed in 2014; key to governance and legal. |
| Jim Clarke | Non-Executive Director | Appointed in 2019; brings broad oversight skills. |
| Lucas Jordan Critchley | Director | Appointed in 2023; focuses on service delivery. |
| Angela Lockwood | Non-Executive Director | Appointed in 2022; supports governance & compliance. |
| Andrew C. M. Smith | Director (Accountant) | Appointed in 2007; financial stewardship leader. |
| Nicholas B. E. Wharton | Non-Executive Director | Appointed in 2023; supports business integrity. |
Their combined leadership ensures that Mears continues to meet the evolving needs of UK housing, care, and maintenance sectors.
What Are the Capital Strengths and Financial Milestones of Mears Group PLC?
Mears Group PLC is listed as a Public Limited Company under UK company law and has demonstrated consistent financial resilience and operational excellence.
| Financial Detail | Information |
| Company Number | 03232863 |
| Legal Structure | Public Limited Company |
| Date of Incorporation | 1 August 1996 |
| SIC Code | 64209 – Activities of other holding companies |
| Registered Office | 2nd Floor Unit 5220, Valiant Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4FE |
| Last Accounts Made Up To | 31 December 2024 |
| Next Accounts Due | 30 June 2026 |
| Confirmation Statement Due | 15 August 2026 |
Mears has secured major contracts like a £230 million five-year agreement with Milton Keynes City Council to maintain over 11,000 homes, reflecting its financial strength and trust among public institutions.
What Services and Features Does Mears Group PLC Offer?
Mears Group PLC is a leading UK-based company known for delivering housing and care solutions to communities across the country. With a strong focus on social impact, sustainability, and quality service, Mears helps support residents, local authorities, and housing associations.
Core Services Provided by Mears
- Housing Maintenance: Carries out over 6,000 repairs daily, managing more than 1 million homes nationwide.
- Housing Management: Supports vulnerable individuals by offering stable housing through trusted subsidiaries.
- Housing with Care: Operates 21 extra care schemes to provide personalised support and assisted living.
- Capital Works: Specialises in large-scale regeneration and refurbishment of social housing.
- Facilities Management: Delivers essential services for defence, healthcare, and public infrastructure sectors.
- Planned Maintenance: Offers proactive maintenance strategies to increase asset lifespan and reduce costs.
- House Building: Builds affordable homes and leads regeneration for public sector clients.
Mears continues to innovate with modern technologies and environmental goals, improving lives while supporting sustainable communities across the UK.
How Can Clients Contact Mears Group PLC?
Mears offers multiple contact options to meet a wide range of client and customer needs:
| Type | Contact Details |
| Head Office Phone | 0333 434 3123 |
| Emergency Repairs | 0330 123 2522 (24/7) |
| Email (General) | communications@mearsgroup.co.uk |
| Complaints (Housing) | resident.complaints@mearsgroup.co.uk |
| Substitute Accommodation Helpline | 0800 032 4547 |
| Asbestos Advice Line | 0800 393 994 |
| Gas Emergency | 0800 111 999 (then call Mears emergency line) |
| Registered Office | 2nd Floor Unit 5220, Valiant Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4FE |
For area-specific services like Mears Living or local branches, customers are advised to use the branch locator on the company’s website.
What Is the Mears Foundation and How Does It Support Communities?
As part of its commitment to social responsibility, The Mears Foundation is a standout feature of the company’s social value agenda. It funds grassroots projects, community developments, and educational initiatives across the UK.
Key Initiatives:
- Sensory Garden: Transformed an unused garden into a sensory space at Harewood Infant School, Gloucester.
- Sports Grants: Supported local football clubs in the Scottish Highlands.
- Resident Scrutiny Board: Introduced an independently chaired board of UK residents to assess and improve services.
Mears’ deep-rooted social conscience ensures that corporate success translates into meaningful contributions to society.
Why Choose Mears Group PLC?
Mears Group has built its reputation on a “whole solution approach” that addresses housing challenges with flexibility, innovation, and empathy.
Its Red Thread culture defines how the organisation operates: prioritising people, working collaboratively, taking responsibility, and continuously striving for better.
Key Differentiators:
- 30+ years of operational experience
- 6,000+ repairs daily across 1M+ homes
- Award-winning ESG and customer experience frameworks
- In-house housing, care, and construction solutions
- National presence with local delivery impact
- Partner to central and local government bodies
Whether you’re a local authority seeking housing management, or a vulnerable resident needing dependable care, Mears stands out as a trusted and ethical service provider committed to lasting, people-first solutions.
