Who Is Serco Limited?
Serco Limited is a UK-based multinational corporation that delivers essential public services to governments and public sector bodies across the globe. Established in 1929 and headquartered in Hook, Hampshire, Serco operates in critical sectors such as defence, transport, healthcare, justice, immigration, and citizen services.
With a workforce exceeding 50,000 employees worldwide, Serco partners with national and local governments to provide complex service delivery with a focus on innovation, efficiency, and measurable public value.
The company’s services range from managing military bases and transport networks to delivering healthcare support and running correctional facilities.
Serco’s vision is to “impact a better future” by combining people, technology, and partnerships to tackle some of the most pressing challenges facing societies today. The company places a strong emphasis on values like Trust, Care, Innovation, and Pride, which underpin every aspect of its operations.
As a global operator, Serco has a significant presence in four key regions:
- UK & Europe
- North America
- Asia Pacific
- Middle East
Listed on the London Stock Exchange, Serco is recognised for its commitment to public service and its ability to deliver large-scale, mission-critical solutions.
Who Leads Serco Limited and What Is the Company’s Structure?
Serco Limited is structured as a Private Limited Company (Company number: 00242246) and is governed by a Board of Directors supported by an Executive Committee.
The company’s leadership includes seasoned professionals with decades of experience across public administration, finance, defence, and operations.
Key Officers and Directors of Serco Limited
| Name | Role | Appointed On | Nationality | Country of Residence | Occupation |
| Amanda Miller | Secretary | 1 Oct 2025 | – | – | – |
| Helen Shaw | Director | 1 Jan 2023 | British | England | Chief Financial Officer |
| Shaun Raymond Stacey | Director | 19 Aug 2025 | British | England | Company Director |
This experienced leadership team drives strategic decision-making and oversees operations to ensure alignment with the company’s vision and service goals.
How Much Capital Does the Company Operate With and What Is Its Turnover?
Serco Limited is a mature and financially stable organisation, with a track record of delivering strong performance across multiple sectors.
Financial Overview (as of FY 2023):
- Annual Revenue (2023): £4,874 million
- Revenue Including Joint Ventures (2023): £5,347 million
- Company Type: Private Limited
- Year of Incorporation: 1929
- Stock Listing: London Stock Exchange
- Employees: 50,000+ worldwide
Serco’s financial performance is bolstered by long-term public sector contracts, joint ventures, and consistent reinvestment into service innovation, sustainability, and technology. With a legacy of over 90 years, Serco continues to maintain its reputation for fiscal responsibility and operational excellence.
What Services and Features Does Serco Limited Offer?
Serco delivers a diverse portfolio of services across five core public service sectors. The company’s strength lies in its ability to deliver integrated, mission-critical solutions at scale, often in challenging or sensitive environments.
Core Sectors and Services
| Sector | Key Services |
| Defence | Base operations, logistics support, engineering services, technology transfer, and security. |
| Transport | Management of trains, ferries, bus systems, and cycle hire schemes such as London’s cycle hire. |
| Justice & Immigration | Operation of prisons, immigration detention centres, asylum seeker housing and care. |
| Healthcare | Facilities management for NHS, community healthcare delivery, and clinical support. |
| Citizen Services | Local authority services, contact centres, driving tests, waste collection, and leisure centres. |
Additional Capabilities
- Programme Management
- Systems Integration
- Service Design & Advisory
- Asset and Facilities Management
- Case Management
- Engineering Support
- Public Infrastructure Optimisation
Whether managing defence sites or coordinating NHS services, Serco is uniquely positioned to enhance the delivery of public outcomes with measurable impact.
How Can You Contact Serco Limited?
Serco maintains clear and accessible communication channels for both public and private sector stakeholders. General enquiries and corporate correspondence are managed through their headquarters in Hampshire.
Contact Information:
| Type | Details |
| Phone (UK) | +44 (0)1256 745900 |
| generalenquiries@serco.com | |
| Registered Address | Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, RG27 9UY |
| Website | https://www.serco.com/ |
Serco encourages partners, clients, and the general public to reach out via phone or email for service inquiries, media requests, or stakeholder engagement.
What Makes Serco Limited a Trusted Public Service Partner?
Serco stands out as a provider of essential services that directly affect the lives of millions. Its long-standing partnerships with government departments and local authorities are built on trust, performance, and innovation.
Why Public Sector Clients Choose Serco?
- Expertise in Complex Delivery: Decades of experience in sensitive and secure environments.
- Global Footprint, Local Presence: Operations in over 20 countries with regionalised delivery.
- Value-Based Culture: Corporate values of Trust, Care, Innovation, and Pride shape every contract.
- Commitment to Sustainability: Guided by a “Zero Harm” health and safety vision and focused on responsible data management, carbon reduction, and workforce wellbeing.
Serco’s focus on people-centred innovation, transparent performance metrics, and ethical governance makes it a leading choice for governments seeking a reliable partner in public service transformation.
Why Work with Serco Limited?
For over 90 years, Serco Limited has played a pivotal role in supporting public sector excellence across defence, healthcare, transport, and justice.
Its legacy, financial strength, and unwavering commitment to community impact place it among the top global providers of government services.
With an expanding international footprint, forward-looking leadership, and a robust service delivery model, Serco continues to shape the future of public service delivery, responsibly, effectively, and with pride.
