Who Is Topaz Finance Ltd?
Topaz Finance Limited is a UK-based mortgage administrator that manages residential and buy-to-let mortgage accounts.
Founded on 26 September 2006, the company is headquartered at Harman House, 1 George Street, Uxbridge, London, UB8 1QQ, England.
Rather than offering new mortgages, Topaz Finance mainly manages existing mortgage portfolios, often known as “closed books,” where borrowers continue repayments under previously agreed terms.
The company supports homeowners and landlords by helping them manage accounts, payments, and related services.
Operating under Company Number 05946900, Topaz Finance is authorised and regulated by the Financial Conduct Authority (FCA) with Firm Reference Number 461671.
Today, it manages over 100,000 mortgages and loans across the UK, providing administrative and servicing support to customers.
Who Leads Topaz Finance Limited and How Is the Company Structured?
Topaz Finance Limited is managed by an experienced leadership team responsible for overseeing regulatory compliance, operational management, and customer service across the mortgage servicing business.
The organisation operates under SIC Code 64922 – Activities of mortgage finance companies, highlighting its focus on mortgage administration and financial servicing.
Below is an overview of the current officers and leadership team.
| Name | Role | Date Appointed | Nationality | Country of Residence |
| Peter Aeneas Ali | Director | 15 July 2019 | British | England |
| Andrew Nigel Jones | Director | 30 March 2015 | British | England |
| Sharon Eeles | Company Secretary | 1 February 2026 | — | England |
The directors bring years of experience within the UK financial services and mortgage sectors.
Their role includes ensuring the company operates within the Financial Conduct Authority regulatory framework, maintaining operational efficiency and supporting mortgage customers nationwide.
Topaz Finance also collaborates with legal professionals, conveyancers, and financial advisers through dedicated digital portals such as Lender Exchange, enabling secure communication and document management.
Internally, the company maintains specialist departments for:
- Mortgage administration
- Customer support
- payment management
- regulatory compliance
- legal and conveyancing services
This structure allows Topaz Finance to manage a large portfolio of mortgage accounts while maintaining strict regulatory standards.
What Is the Capital Strength and Financial Standing of Topaz Finance Limited?
Topaz Finance Limited has operated continuously for nearly two decades, demonstrating long-term operational stability in the UK mortgage servicing sector.
The company regularly files financial and compliance reports with Companies House, reflecting its commitment to regulatory transparency.
| Attribute | Details |
| Company Name | Topaz Finance Limited |
| Company Number | 05946900 |
| Company Type | Private Limited Company |
| Incorporation Date | 26 September 2006 |
| Company Status | Active |
| Registered Address | Harman House, 1 George Street, Uxbridge, London, England, UB8 1QQ |
| Industry (SIC Code) | 64922 – Activities of mortgage finance companies |
| Last Accounts Made Up To | 30 June 2025 |
| Next Accounts Due | 30 September 2027 |
| Last Confirmation Statement | 3 February 2026 |
| Next Confirmation Statement Due | 17 February 2027 |
While exact turnover figures are not publicly disclosed, the scale of Topaz Finance’s operations—managing over 100,000 mortgage accounts across the UK—indicates a substantial operational footprint within the mortgage servicing industry.
The organisation focuses on servicing and managing existing mortgage portfolios, rather than issuing new mortgage lending products.
This specialised model allows Topaz Finance to concentrate resources on account management, payment processing, customer support, and regulatory compliance.
What Services and Features Does Topaz Finance Ltd Offer?
Topaz Finance Limited offers a comprehensive range of mortgage administration services designed to support homeowners and landlords throughout the life cycle of their mortgage agreements.
The company’s services are delivered through digital platforms, customer support teams, and financial assistance programmes, ensuring borrowers can manage their mortgage responsibilities effectively.
Mortgage Administration
The core function of Topaz Finance is the management and servicing of mortgage accounts. This includes:
- Processing monthly mortgage payments
- Managing interest rate updates
- Handling mortgage redemption requests
- Providing account statements and documentation
- Supporting buy-to-let mortgage customers
These services ensure borrowers maintain clear visibility and control over their mortgage accounts.
Online Self-Serve Mortgage Management
Topaz Finance provides a secure online platform where customers can manage their mortgage accounts 24/7.
Key features include:
- Viewing account balances and payment schedules
- Updating contact information
- Managing direct debit arrangements
- Making overpayments
- Checking interest rate changes
The Self-Serve portal enables customers to access account information conveniently without needing to contact support teams directly.
Mortgage Payment Options
Customers can make mortgage payments through a variety of flexible methods:
- Direct Debit payments
- Bank transfers
- Online payment options
- Early settlement payments
The company also provides tools to help borrowers better understand their repayment obligations, including rate change calculators and overpayment calculators.
Support for Customers Experiencing Financial Difficulties
Topaz Finance offers dedicated assistance to customers facing financial challenges.
Support services include:
- Payment restructuring options
- Temporary payment holidays
- Budgeting guidance
- Signposting to independent financial advice services
The company encourages customers experiencing difficulties to contact support teams early so that suitable repayment solutions can be explored.
Legal and Conveyancing Services
Topaz Finance also supports legal professionals through its Lender Exchange platform, allowing solicitors and conveyancers to securely access mortgage documentation and submit requests.
Key services include:
- Redemption statement requests
- Title deed enquiries
- Charge removal requests
- Land Registry support
These services help streamline communication between mortgage administrators and legal professionals during property transactions.
What Do Customers Say About Topaz Finance Limited?
Customer feedback regarding Topaz Finance Limited reflects a mixed experience among borrowers.
Some customers appreciate the availability of online account management tools and the ability to handle mortgage administration digitally.
Positive feedback areas often include:
| Area | Customer Feedback |
| Online Portal | Easy access to account information |
| Payment Tools | Helpful mortgage calculators |
| Support Options | Assistance for financial difficulties |
However, some customers have reported concerns related to:
- Customer service response times
- administrative delays
- challenges when redeeming mortgage balances
Like many large mortgage servicing organisations, Topaz Finance operates structured complaints handling procedures and is subject to oversight from the Financial Ombudsman Service.
This regulatory framework ensures customers have formal channels to escalate concerns if issues arise.
How Can You Contact Topaz Finance Limited?
Customers and professional partners can contact Topaz Finance Limited through several communication channels for account support, general enquiries, or mortgage servicing assistance.
The company provides phone, email, and postal contact options to ensure accessible customer service.
| Contact Type | Details |
| General Telephone | 0345 389 1672 |
| enquiries@topazfinance.co.uk | |
| Registered Office | Harman House, 1 George Street, Uxbridge, London, England, UB8 1QQ |
| Postal Address | PO Box 12, Skipton, BD23 2HL |
| Website | topazfinance.co.uk |
Customer service hours are typically Monday to Friday, 8:30am to 5:30pm, with extended hours available for payment difficulty support.
Customers can also reach the company through the self-serve portal, written correspondence, or formal complaint procedures when required.
Why Choose Topaz Finance Ltd?
Topaz Finance Limited stands as a specialist organisation within the UK mortgage servicing sector.
With nearly two decades of operational experience, the company has developed expertise in managing large portfolios of residential and buy-to-let mortgage accounts.
Key strengths include:
- FCA-regulated financial services operations
- management of over 100,000 mortgage accounts
- secure digital account management tools
- dedicated customer support services
- structured assistance programmes for borrowers facing financial challenges
For homeowners and landlords whose mortgages are administered by Topaz Finance, the company provides ongoing mortgage servicing, digital tools, and customer support throughout the life of the loan.
By combining regulatory compliance, secure technology platforms, and experienced mortgage administration teams, Topaz Finance continues to play an important role in the UK mortgage servicing ecosystem.
