TUI Holidays UK

Who Is TUI Holidays (UK)?

TUI Holidays, operated by TUI UK Limited, is one of the UK’s leading travel providers and part of the globally renowned TUI Group. Incorporated on 24 June 1993, the company has grown from its origins as Alnery No. 1295 Limited to become a powerhouse in the UK tourism sector.

Previously known as Thomson Holidays, it officially rebranded under the TUI banner in 2002, reflecting its integration into one of the world’s largest travel groups.

Headquartered at Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, TUI Holidays delivers high-quality, all-inclusive and bespoke holiday experiences to over six million UK customers annually.

The business operates across 21 UK regional airports, maintains a fleet of over 60 aircraft, and partners with more than 4,000 hotels in 85+ destinations worldwide.

TUI’s hallmark lies in its ability to combine traditional in-person service via over 300 physical stores with cutting-edge digital platforms through its website and mobile app. It’s also lauded for its in-resort service model, which includes 24/7 global support teams, real-time travel advice, and personalised on-site assistance.

Today, TUI Holidays stands as a trusted travel partner offering everything from family beach holidays and ski adventures to river cruises and tailored multi-destination tours, all underpinned by robust consumer protection via ABTA and ATOL memberships.

Who Are the Key People at TUI Holidays?

TUI UK Limited is steered by a team of seasoned travel and finance professionals. Each plays a vital role in sustaining the business’s growth, financial stability, and innovation in holiday services.

Members of TUI UK Ltd

This leadership team brings expertise across financial management, operational logistics, and international tourism strategy, ensuring that TUI remains a leader in both customer satisfaction and sustainable travel practices.

What Is the Company’s Capital Base and Annual Turnover?

TUI UK Limited is a registered private limited company in England and Wales under company number 02830117. It falls under SIC codes 79110 and 79120, covering travel agency and tour operator activities respectively.

Financial Status of TUI UK Ltd

Though specific turnover figures are not disclosed, the company’s scale—serving 6 million UK travellers, operating 60+ aircraft, and employing over 9,000 people—points to a financially robust and scalable enterprise.

What Services and Features Does TUI Holidays Offer?

TUI Holidays provides one of the most comprehensive ranges of travel and holiday services in the UK market. Their offerings are segmented across product types, booking channels, and special customer features.

Core Holiday Services Offered by TUI

• Package Holidays: Flexible, ABTA & ATOL-protected bundles that include flights, transfers, and accommodation.
• Tailor-Made Trips: Customised multi-centre holidays with over 5,000 global combinations to choose from.
• Cruises: Includes Marella Cruises (ocean) and TUI River Cruises, covering more than 120 ports of call worldwide.
• City Breaks & Ski Holidays: Explore top cities and winter sports destinations with options like Crystal Ski packages.
• Luxury & Boutique Stays: Premium hotel collections such as A La Carte, Platinum, Small & Friendly, and Green & Fair-certified properties.
• Themed Hotels: Includes TUI BLUE (for families and couples), TUI MAGIC LIFE (beach-focused), ROBINSON (activity-rich), RIU (service-driven), and TUI SUNEO (budget-conscious).

Key Features & Programmes

• TUI App: Enables booking, real-time chat, excursion planning, and 24/7 travel support.
• On-Resort Representatives: Meet and greet service, airport pickup, and destination assistance.
• Holiday Extras: Car hire, airport parking, attraction tickets, inflight meals (on flights >3.5 hours).
• Sustainability Pledge: Over 257 million pieces of plastic removed; 600+ Green & Fair Hotels; advanced fuel-efficient aircraft.
• TUI Care Foundation: Supports 25 active sustainability projects across 20 countries.

TUI’s blend of luxury, convenience, and responsible tourism positions it as a first-choice holiday provider for UK travellers.

How Can Customers Get in Touch with TUI Holidays?

TUI’s customer service infrastructure includes in-person support, digital tools, and 24/7 help lines.

Contact Details of TUI Holidays UK

Customers can also access the “Manage My Booking” platform to update, cancel, or enhance their reservations directly online.

Why Choose TUI Holidays?

TUI Holidays is a top choice for UK travellers, offering a blend of convenience, reliability, and sustainability. Whether you’re planning a quick city break, a family holiday, or a luxury cruise, TUI provides a seamless travel experience from start to finish.

As a one-stop travel provider, they cover everything from short breaks to all-inclusive packages, all backed by ABTA and ATOL protection for added peace of mind.

TUI’s commitment to sustainable travel is evident through their use of efficient aircraft, support for eco-certified hotels, and initiatives to reduce plastic use.

They also make travel more accessible with over 300 high-street stores and flights departing from 21 regional airports across the UK.

In addition, TUI offers 24/7 global customer support through their user-friendly app, ensuring help is always at hand. With diverse options for solo travellers, couples, families, and groups, TUI continues to deliver trusted and responsible holidays for every type of traveller