Who Is Aviva PLC?
Aviva PLC is one of the UK’s largest and most well-established insurance and financial services companies, headquartered at 80 Fenchurch Street, London, EC3M 4AE, United Kingdom.
With a rich history spanning more than 320 years, Aviva has become a household name trusted by over 20.5 million customers across the UK, Ireland, and Canada.
Originally incorporated on 9 February 1990, under the company number 02468686, Aviva has evolved through various names, Commercial Union PLC, CGU PLC, and CGNU PLC, before becoming Aviva PLC in 2002.
Its long-standing presence and reputation underscore its commitment to financial protection, wellbeing, and innovation.
Aviva is not only a key player in the UK insurance sector but also a globally recognised composite insurer, offering life, general, and health insurance as well as pensions and asset management.
The company continues to lead the industry with its mission of being “with you today, for a better tomorrow.”
Who Are the Key People Behind Aviva PLC?
Aviva PLC is steered by a highly experienced leadership team and Board of Directors, bringing together decades of expertise across finance, insurance, governance, and corporate strategy.
Board of Directors
| Name | Role | Appointed On | Nationality |
| Amanda Blanc | Director | 2 Jan 2020 | British |
| Cheryl Margaret Agius | Director | 21 May 2024 | Irish |
| Andrea Margaret Blance | Director | 21 Feb 2022 | British |
| Ian Edward Clark | Director | 11 Mar 2024 | British |
| Mark George Culmer | Director | 25 Sep 2019 | British |
| Patrick Gerard Flynn | Director | 16 Jul 2019 | Irish |
| Shonaid Christina Jemmett-Page | Director | 20 Dec 2021 | British |
| Charlotte Claire Jones | Director | 5 Sep 2022 | British |
| Mohit Joshi | Director | 1 Dec 2020 | British |
| Philippa Lambert | Director | 1 Jan 2021 | British |
| James McConville | Director | 1 Dec 2020 | British |
| Michael Philip Mire | Director | 12 Sep 2013 | British |
| Thomas Neil Morrison | Director | 17 Jun 2024 | Canadian |
| Susan Margaret Kuczynska | Secretary | 8 Jan 2024 | British |
This board is known for strategic oversight and advancing Aviva’s commitments to customer service, digital innovation, and sustainable growth.
What Services and Features Does Aviva PLC Offer?
Aviva PLC offers an extensive range of personal and business insurance, as well as financial services designed to help individuals, families, and businesses safeguard their future.
Personal Services
| Category | Services Offered |
| Motor Insurance | Defaqto 5-Star Rated Car Cover |
| Home Insurance | Protection for your property and contents |
| Travel Insurance | Comprehensive travel and medical cover abroad |
| Life Insurance | Term, Over 50s, and Whole Life Protection |
| Health Insurance | Private medical cover with flexible plans |
| Pensions & Savings | SIPPs, ISAs, and savings accounts |
Business Services
| Category | Services Offered |
| Workplace Pensions | Pension schemes for small and large employers |
| Health & Protection | Group healthcare, employee benefits, and protection plans |
| Defined Benefit Solutions | Bulk annuities and pension risk transfer services |
| Business Insurance | Business vehicle, landlord, and liability insurance (via PIB Insurance) |
| Workplace Wellbeing | Programmes for employee mental, physical, and financial wellbeing |
Notable Features
- Aviva Score: An innovative tool offering financial and health insights.
- Knowledge Centres: Expert advice across life, health, motor, and pensions.
- Claims Efficiency: £29.3 billion paid in claims in 2024 alone.
- Accessibility: Support for customers with diverse needs.
- Sustainability Leadership: Net Zero target by 2040, with £1.7 billion invested in renewable energy from 2020 to 2023.
What Are the Capital Resources and Annual Turnover of Aviva PLC?
As a Public Limited Company, Aviva PLC reflects robust financial governance, long-term resilience, and shareholder transparency.
Financial Overview
| Category | Details |
| Company Number | 02468686 |
| Incorporated On | 9 February 1990 |
| Last Accounts | Made up to 31 December 2024 |
| Next Accounts Due | By 30 June 2026 |
| 2023 Claims Paid | £25.6 billion in benefits and claims |
| 2024 Claims Paid | £29.3 billion in benefits and claims |
| Employees | Significant UK & international presence |
Aviva’s capital base and annual turnover affirm its status as a trusted and capable financial institution with the resources to support large-scale policyholders and long-term asset management strategies.
How Can Customers Contact Aviva PLC?
Aviva offers multiple direct and specialised channels for customer support, general enquiries, and investor communications.
General Contact Information
| Type | Details |
| Head Office | 80 Fenchurch Street, London, EC3M 4AE, UK |
| General Phone | +44 (0)20 7283 2000 |
| Investor Relations | IR@aviva.com |
Specific Support Contacts
| Department | Phone | |
| Online Support | 0800 056 4607 | ECSD@aviva.com |
| Agency & Commission Support | 0800 015 0967 | acinfo@aviva.com |
| Equity Release (Borrowing) | 0800 206 2014 (Opt 2, 6) | erab@aviva.com |
| Equity Release (Existing) | 0800 206 2014 (Opt 1) | ercicdirect@aviva.com |
This structured support ensures both individual and corporate clients receive tailored, timely responses to their queries.
Why Choose Aviva PLC?
Choosing Aviva PLC means partnering with a trusted leader in insurance and financial services, backed by over 320 years of experience.
Aviva’s wide range of personal and business solutions, from car and home insurance to pensions and health coverage, offers peace of mind at every life stage.
With a strong focus on customer satisfaction, the company paid out £29.3 billion in claims in 2024 alone, demonstrating its commitment to reliability and support when it matters most.
Aviva also leads on sustainability, being the first major insurer to commit to Net Zero by 2040. Its digital tools, such as Aviva Score, empower customers to take control of their financial and health wellbeing.
Ethical business practices, community investment, and a people-first approach make Aviva more than an insurer, it’s a partner for life, helping customers build a better, more secure future.
