Who Is Caffè Nero Group?
Caffè Nero Group Holdings Ltd is a leading coffeehouse brand headquartered in London, England. Founded in 1997 by Dr. Gerry Ford, the company has become synonymous with premium Italian coffee served in warm, welcoming spaces.
With over 1,000 coffee houses in 11 countries, including the UK, Ireland, Sweden, Poland, Turkey, the UAE, Oman, and the US, Caffè Nero has built a truly global footprint.
From day one, the company’s goal has been simple yet profound: to create a neighbourhood café experience that serves exceptional coffee and offers customers a “home away from home”.
Its vertically integrated structure allows the company to manage every stage of the coffee journey, from bean sourcing and roasting to store design and retail operations, ensuring unmatched quality and consistency.
Caffè Nero’s in-house Coffee Masters hand-select beans from the most progressive farms in Latin America, East Africa, and Southeast Asia.
The beans are roasted using traditional Italian methods, resulting in the brand’s signature Classico blend, a balanced, full-bodied espresso with notes of toasted bread and dark chocolate.
More than just coffee, Caffè Nero stores provide a cultural hub. From their distinctive interior designs featuring restored European antiques to their monthly live music sessions promoting emerging artists, each café embodies comfort, authenticity, and creativity.
Who Are the Founders and Directors of Caffè Nero?
Caffè Nero was founded in 1997 by Dr. Gerry Ford, an American-born entrepreneur with a deep appreciation for European coffee culture.
He has served as Chairman and CEO since the company’s inception, driving its vision, blend development, and expansion strategy.
The company is run by a strong leadership team that ensures stability and continued innovation across its operations. These directors and officers bring decades of industry experience in finance, strategy, and retail.
Current Key Directors (As of 2025)
| Name | Role | Appointed | Background |
| Dr. Gerald William Ford | Chairman & CEO | 28 November 2006 | Founder; visionary behind the brand |
| Benedict James Price | Finance Director & Secretary | 5 February 2007 | Specialist in finance and governance |
Their leadership reflects a commitment to quality, customer experience, and responsible business growth, guiding Caffè Nero into its next phase of international development.
What Are the Capital and Turnover Details?
Caffè Nero Group Holdings Ltd is a private limited company registered in England and Wales under the number 05936386.
It was incorporated on 15 September 2006 and operates as the head office for the global group of companies under the Caffè Nero brand.
Financial Summary of Caffè Nero
| Financial Indicator | Details |
| Company Registration Number | 05936386 |
| Company Type | Private Limited Company |
| Incorporation Date | 15 September 2006 |
| Last Accounts Date | 31 May 2024 |
| Next Accounts Due | 28 February 2026 |
| Registered Office | 9-15 Neal Street, London, WC2H 9QL |
| Estimated Turnover | £300 million+ (Industry estimates) |
| Global Store Count | 1,000+ stores in 11 countries |
Caffè Nero has demonstrated consistent financial growth through careful market expansion and customer loyalty. It reinvests earnings into product development, sustainability, and digital commerce, positioning itself as a resilient and forward-thinking player in the global coffee market.
What Services and Features Does Caffè Nero Offer?
Caffè Nero offers a wide range of services and features designed to deliver the ultimate café experience. Whether customers are in-store, on the go, or shopping online, the brand ensures that quality and convenience are at the forefront.
In-Store Coffee Experience
- Signature espresso-based drinks crafted with the proprietary Classico Blend
- A full range of hot and cold beverages including tea, hot chocolate, and seasonal specials
- Freshly prepared food offerings including paninis, pastries, soups, and snacks
- Comfortable, stylish interiors with soft leather seating, wood finishes, and local character
- Unique store ambiance enhanced by curated playlists and live music performances
Online Coffee Shop
Caffè Nero’s online platform allows customers to purchase high-quality coffee products for home use, including:
| Product Category | Examples |
| Beans & Ground | Classico House Blend, Napoletano |
| Coffee Capsules | Nespresso-compatible Classico & More |
| Gifts and Accessories | Gift cards, travel cups, and bundles |
| Delivery Policy | Free UK delivery on orders over £25 |
Cultural and Community Engagement
- Monthly Artist of the Month features spotlight emerging musical talent
- In-store performances support cultural inclusion and community vibes
- Carefully sourced interior design elements from European markets (e.g. Holland, Italy)
Sustainability and Sourcing
- Coffee beans are sourced from high-altitude farms with ethical practices
- Collaboration with the Rainforest Alliance ensures sustainable agriculture
- Traditional roasting techniques by master roasters Gaetano and Carlos, who have over 70 years of combined experience
How to Contact Caffè Nero?
Caffè Nero offers several channels to ensure accessible and responsive communication with customers, suppliers, and stakeholders.
Contact Information
| Department | Contact Details |
| Head Office Address | 9-15 Neal Street, London, England, WC2H 9QL |
| General Enquiries | +44 (0)20 7520 5150 |
| Email Support | enquiries@caffenero.com |
| Website | www.caffenero.com/uk |
Whether you’re enquiring about store locations, partnerships, or customer service, the team at Caffè Nero is well-equipped to assist promptly and professionally.
Why Choose Caffè Nero?
Caffè Nero stands out not only for its award-winning coffee but also for its dedication to creating spaces where people feel welcome.
From ethically sourced beans to atmospheric store design and community engagement, every aspect of the brand reflects quality, passion, and purpose.
Key Strengths Include
- Vertically integrated operations controlling quality from farm to cup
- Signature blends perfected by in-house coffee experts
- Cultural initiatives like live music and artistic showcases
- Ethical partnerships with farmers and sustainability organisations
- A global footprint with over 1,000 stores and growing
For coffee lovers seeking authenticity, comfort, and craft, Caffè Nero delivers a uniquely refined yet familiar experience, making it a favourite in neighbourhoods around the UK and the world.
