Who Is InPost UK and What Does It Do?
InPost UK Limited is one of the UK’s leading logistics innovators, providing automated parcel locker solutions and Pick-Up/Drop-Off (PUDO) points across the country.
Incorporated on 31 May 2012 and operating under company number 08090698, InPost UK has revolutionised the way parcels are delivered, returned, and collected, offering a convenient, contact-free, and eco-friendly alternative to traditional home delivery services.
With a vast and rapidly growing network of 24/7 parcel lockers, InPost UK enables consumers to send, collect, and return parcels at their own convenience, day or night.
Whether you’re shopping with leading online retailers or selling second-hand items on platforms like Vinted, InPost makes the entire delivery process seamless and efficient.
InPost UK is part of the wider InPost Group, a European out-of-home (OOH) delivery logistics company, originally founded in Poland, and now expanding across several key markets.
The company’s goal is to reduce congestion and emissions in last-mile delivery through consolidated locker systems and tech-driven automation.
Who Leads InPost UK and What Is Their Background?
InPost UK is led by a team of seasoned professionals with a background in logistics, technology, and e-commerce operations. As of 2025, the company has two key directors:
| Name | Role | Date Appointed | Nationality | Country of Residence |
| Paul Raymond Patrick McCourt | Director | 13 January 2025 | British | Scotland |
| Andrew Simon | Director | 9 April 2024 | British | England |
The company operates from its registered office at Moray House, 23–35 Great Titchfield Street, London, W1W 7PA, a central London location that reflects its national ambitions and strategic positioning within the UK logistics sector.
What Is the Company’s Capital Structure and Financial Status?
InPost UK Limited is a private limited company (Ltd) categorised under SIC code 52290 – Other transportation support activities. The company is currently active and up to date with its filings at Companies House.
Company Overview:
- Company Name: InPost UK Limited
- Company Number: 08090698
- Incorporation Date: 31 May 2012
- Company Status: Active
- Registered Office: Moray House, London, W1W 7PA
- SIC Code: 52290 – Transportation Support Services
- Last Accounts Filed: 31 December 2024
- Next Accounts Due: 30 September 2026 (covering the 2025 financial period)
- Last Confirmation Statement: 31 May 2025
- Next Confirmation Due: 14 June 2026
Although InPost UK does not publicly disclose specific turnover or capital investment figures, the scale of its infrastructure, retail partnerships, and ongoing expansion suggest strong financial backing—aligned with its parent group’s Europe-wide growth strategy.
What Services and Features Does InPost UK Offer?
InPost UK offers an integrated parcel management solution, designed for modern, mobile-first consumers and businesses. Its core proposition lies in convenient, automated locker access for parcel sending, receiving, and returns.
Key Services
| Service | Description |
| Parcel Lockers | 24/7 access to secure compartments in supermarkets, petrol stations, etc. |
| PUDO Points | Drop-off and collection services within local shops and partner locations. |
| InPost App | Manage parcel status, check locker availability, and receive notifications. |
| Returns | One-tap returns using barcode or QR code, with most processed in 3–5 days. |
| Business Solutions | Tailored logistics for e-commerce businesses, including locker integration. |
| Retailer Partnerships | Integrated with top UK retailers and resellers (e.g. Pandora, Vinted). |
How It Works – For Users
- Sending Parcels: Print a label (or go label-free via app), drop off at the nearest locker or shop.
- Collecting Parcels: Use a secure code via the app or SMS/email to retrieve packages.
- Returning Items: Scan and drop, with instant confirmation and automated tracking.
Lockers are placed in accessible, high-footfall locations such as supermarkets, high streets, and fuel stations, with many open 24/7.
What Do Customers Say About InPost UK?
InPost UK enjoys generally positive customer sentiment, with many users praising the system’s convenience, simplicity, and time-saving benefits.
The ability to access lockers at any hour without needing to queue or wait for couriers makes the service a firm favourite among frequent online shoppers and marketplace sellers.
What Customers Love?
- Convenience: Lockers available 24/7 at accessible locations.
- No Printing Required: Label-free returns for platforms like Vinted.
- Quick Process: Fast drop-offs and pick-ups for small to medium parcels.
- Security: Self-service lockers reduce theft risk and missed deliveries.
- User-Friendly App: Real-time tracking, locker availability, and compartment size info.
Common Issues Reported
- Full Lockers: Popular lockers may reach capacity, requiring users to find nearby alternatives.
- Parcel Delays: Some users report slower processing or lack of real-time updates.
- Glitches: Occasional app bugs or locker mismatches.
- Customer Service: Delays in resolving lost parcels or refunds.
- Parcel Size Limits: Large or awkwardly shaped items may not fit or get rerouted.
Overall, InPost UK’s service model aligns well with the needs of urban, tech-savvy customers. However, operational improvements around capacity and parcel tracking would further enhance its reputation.
How Can You Get in Touch with InPost UK?
InPost UK offers a comprehensive support network through its website and app, helping both consumers and business clients manage their parcel delivery journey smoothly.
Contact Information
| Method | Detail |
| Website | https://inpost.co.uk |
| Help Centre | https://inpost.co.uk/help |
| Address | Moray House, 23–35 Great Titchfield Street, London W1W 7PA |
| Support Options | Email, Help Forms, Live FAQ, Digital Receipt Request Tool |
| Business Enquiries | Via the “Business” section on the website |
At this time, InPost does not offer direct phone support, but its digital help centre provides most answers to common queries, including parcel tracking, locker issues, and returns.
Why Choose InPost UK?
InPost UK offers a modern, environmentally conscious, and highly convenient approach to parcel delivery and returns. Their locker-based infrastructure reduces road traffic from failed deliveries, lowers emissions, and caters to the evolving habits of online shoppers.
Ideal for:
- eCommerce customers who want flexible delivery options.
- Online sellers (e.g. Vinted users) looking for fast, label-free drop-offs.
- Retailers aiming to offer more choice at checkout.
- Busy consumers who can’t be home to receive parcels.
By combining cutting-edge technology with nationwide accessibility, InPost UK is setting a new standard for how parcels move through the last mile in the UK.
