Who Is Mark Bates Ltd and What Does the Company Do?
Mark Bates Ltd is a well-established, family-run UK insurance provider specialising in tailored insurance solutions designed to support independence, mobility, and everyday living.
With more than 25 years of experience in the insurance sector, the company has built a strong reputation for delivering reliable, customer-focused products across a wide range of personal insurance categories.
Founded in 1994, Mark Bates Ltd operates as a private limited company and is headquartered in Grantham, Lincolnshire.
The company focuses on niche insurance markets that are often underserved by traditional insurers, including mobility equipment, home employment, and specialist lifestyle coverage.
The organisation is widely recognised for its commitment to customer service, reflected in its “Excellent” Trustpilot rating with over 18,000 reviews.
This customer-first philosophy underpins every aspect of its operations, from product design to claims handling.
Mark Bates Ltd provides insurance solutions for:
- Individuals requiring mobility support
- Homeowners and tenants
- Employers of domestic staff such as carers and nannies
- Travellers and pet owners
- Individuals seeking specialist or non-standard insurance cover
The company’s approach is centred around accessibility, affordability, and simplicity, ensuring customers can easily obtain quotes, manage policies, and receive support when needed.
Who Are the Key Directors and Officers at Mark Bates Ltd?
Mark Bates Ltd is led by a team of experienced professionals with extensive knowledge in insurance, finance, and customer service.
The leadership team plays a crucial role in maintaining the company’s strong reputation and continued growth.
Below is an overview of the current directors and key officers:
| Name | Position | Appointment Date | Background |
| Mark Amos Bates | Director | 6 April 2002 | Founder and key decision-maker with decades of industry experience |
| Simon Oakes | Director & Secretary | 1 November 2014 (Director), 26 June 1996 (Secretary) | Long-standing leadership figure within the company |
| Bradley Evans | Director | 6 February 2024 | Brings modern strategic insight and leadership |
| Alexander Cheslyn Wade | Director | 6 February 2024 | Supports business growth and operational development |
This leadership structure reflects a blend of long-term experience and new strategic direction, enabling the company to evolve while maintaining its core values.
What Are the Main Business Details of Mark Bates Ltd?
Mark Bates Ltd operates as an active private limited company in the UK and maintains a stable and compliant corporate structure.
Mark Bates Ltd Overview:
| Detail | Information |
| Company Name | Mark Bates Limited |
| Company Number | 02946288 |
| Company Type | Private Limited Company |
| Company Status | Active |
| Date Incorporated | 7 July 1994 |
| Registered Office | Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN |
| SIC Codes | 64999 – Financial intermediation not elsewhere classified 66220 – Activities of insurance agents and brokers |
| Last Accounts Made Up To | 30 April 2025 |
| Next Accounts Due | 31 January 2027 |
| Last Confirmation Statement | 21 July 2025 |
| Next Confirmation Statement Due | 4 August 2026 |
With over three decades of operation, the company has demonstrated long-term stability and consistent growth within the UK insurance market.
What Are the Capital and Turnover Details of Mark Bates Ltd?
Specific figures relating to capital and annual turnover for Mark Bates Ltd are not publicly disclosed in summary filings. However, several indicators point to a financially stable and growing business.
The company’s continued expansion into new insurance products—such as kitchen appliance cover, private GP services, and mobility warranties—demonstrates ongoing investment and revenue diversification.
Additionally, the company’s strong customer base, high renewal rates, and positive customer feedback contribute to a sustainable and scalable business model.
Key financial strength indicators include:
- Over 25 years of continuous operation
- Thousands of active policyholders across the UK
- Expansion into multiple specialist insurance categories
- Investment in digital platforms such as online quote systems and mobile apps
- Consistently high customer satisfaction ratings
These factors suggest that Mark Bates Ltd maintains a solid financial foundation and continues to grow within its niche markets.
What Services and Features Does Mark Bates Ltd Offer?
Mark Bates Ltd offers a wide range of specialist insurance products designed to meet the needs of individuals seeking tailored coverage.
The company focuses on providing practical, affordable solutions with clear benefits and flexible options.
Core Insurance Services
- Mobility Scooter and Powerchair Insurance: Covers accidental damage, theft, breakdown, and third-party liability.
- Home Employment Insurance: Designed for individuals employing carers or personal assistants, including legal protection and employer liability.
- Home Insurance: Comprehensive cover for buildings and contents.
- Travel Insurance: Tailored policies suitable for individuals with pre-existing conditions or specific travel needs.
- Nanny and Childcare Insurance: Covers public liability, legal expenses, and personal accident protection.
Specialist and Lifestyle Insurance Products
- Kitchen Appliance Cover (from £8 per month)
- Memorial Stone Insurance
- Park Home Insurance
- Static Caravan Insurance
- Pet Insurance
- Cabin Car Insurance
- Personal Care Assistant Insurance
- Home Help Insurance
Additional Services and Features
Mark Bates Ltd distinguishes itself through a variety of added-value services:
- Private GP Service: Includes 24/7 telephone consultations, video appointments, and electronic prescriptions.
- Insura App: A digital platform allowing customers to manage policies, documents, and renewal dates in one place.
- Future Planning Services (via partners): Including will writing, lasting power of attorney, and care fee advice.
- In-House Claims Handling: Ensures faster resolution and improved customer experience.
- No-Excess Options on Selected Policies: Making insurance more accessible and predictable for customers.
Customer Experience and Service Excellence
Mark Bates Ltd places strong emphasis on customer satisfaction. Key highlights include:
- UK-based customer support team
- Simple online quote and purchase process
- Transparent policy terms
- High Trustpilot rating with consistent positive feedback
- Friendly and knowledgeable staff
Customer reviews frequently highlight:
- Ease of communication
- Efficient policy management
- Helpful and polite service representatives
- Reliable coverage and peace of mind
Overall, Mark Bates Ltd combines specialist insurance products with practical features and strong customer support, delivering reliable and tailored coverage that meets a wide range of individual needs.
What Makes Mark Bates Ltd Different from Other Insurers?
Mark Bates Ltd operates with a “people-first” philosophy, which sets it apart from many traditional insurers.
The company focuses on understanding individual needs and creating insurance products that genuinely add value.
Key differentiators include:
- Specialisation in niche and underserved insurance markets
- Strong focus on independence and mobility support
- Family-run business culture with personalised service
- Innovative insurance solutions tailored to real-life needs
- Commitment to accessibility and affordability
The company also actively supports charities and organisations that promote independent living, reinforcing its commitment to social responsibility.
How Can You Contact Mark Bates Ltd?
Mark Bates Ltd provides multiple contact options for customers, ensuring easy access to support and services.
Mark Bates Ltd Contacts
| Contact Type | Details |
| Head Office Address | Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN |
| General Enquiries | 01476 591104 |
| enquiries@markbatesltd.com | |
| Claims Helpline | 01476 514471 |
| Website | https://markbatesltd.com/ |
Departmental Contacts
| Department | Telephone |
| Mobility Scooter Insurance | 01476 512190 |
| Home Employment Insurance | 01476 514478 |
| Private GP Service | 01476 850722 |
| Statutory Sick Pay Insurance | 01476 514476 |
Customers can also:
- Request quotes online
- Manage policies via the customer portal
- Access support through UK-based advisors.
With multiple contact channels and dedicated departmental support, Mark Bates Ltd ensures customers can quickly access the right assistance and manage their policies with ease.
Why Should You Choose Mark Bates Ltd?
Mark Bates Ltd stands out as a trusted and reliable insurance provider in the UK, particularly for individuals seeking specialist coverage.
Key reasons to choose the company include:
- Over 25 years of industry experience
- Strong reputation with thousands of positive customer reviews
- Wide range of specialist insurance products
- Excellent customer service and support
- Simple and transparent processes
- Innovative solutions tailored to real-life needs
Whether you require insurance for mobility equipment, home employment, travel, or everyday living, Mark Bates Ltd offers practical and dependable solutions designed to protect what matters most.
With its strong customer focus, innovative approach, and long-standing presence in the UK insurance market, Mark Bates Ltd continues to be a leading choice for specialist insurance services.
