Who Is Octopus Energy Ltd?
Octopus Energy Ltd, incorporated on 14 October 2014 and formerly known as Mercury Energy Supply Limited, is a UK-based private limited company headquartered at UK House, 5th Floor, 164–182 Oxford Street, London, W1D 1NN. In less than a decade, Octopus has transformed from a disruptor in the UK energy market into one of the world’s most innovative clean energy companies.
As of 2025, Octopus Energy powers over six million homes across the UK, Europe, North America, and Asia-Pacific with renewable electricity and gas.
The company is known for its user-friendly technology, fair pricing, and exceptional customer service. With its Kraken tech platform, Octopus is revolutionising how energy is bought, managed, and consumed.
The company is widely recognised for its transparent billing, ethical business practices, and commitment to sustainability.
Backed by over £1 billion in investment from high-profile backers such as Origin Energy, Tokyo Gas, CPP Investments, and Al Gore’s Generation Investment Management, Octopus Energy continues to expand its international presence while spearheading the transition to a net-zero energy system.
Who Are the Key Leaders Behind Octopus Energy Ltd?
Octopus Energy’s leadership comprises experienced professionals with backgrounds in fund management, technology, and clean energy.
The Board Directors of Octopus Energy Ltd
| Name | Role | Occupation | Appointed | Nationality |
| Greg Jackson | Director | Director | 11 Jan 2016 | British |
| James Andrew Eddison | Director | – | 11 Jan 2016 | British |
| Stuart Keith Jackson | Director | Director | 11 Jan 2016 | British |
| Christopher Robert Hulatt | Director | Fund Manager | 11 Jan 2016 | British |
| Simon Andrew Rogerson | Director | Fund Manager | 11 Jan 2016 | British |
| John Bowie | Director | General Manager Retail X | 28 Jun 2022 | Australian |
This governance structure enables Octopus to balance innovation with operational excellence across multiple markets.
What Are the Capital Strengths and Financial Milestones of Octopus Energy Ltd?
Octopus Energy Ltd is officially registered under Company Number 09263424. It remains fully compliant with regulatory and financial reporting requirements.
| Financial Attribute | Detail |
| Company Status | Active |
| Company Type | Private Limited Company |
| Last Accounts Made Up | 30 April 2024 |
| Next Accounts Due | 31 January 2026 |
| Employees | 3,000+ |
| SIC Codes | 35140 – Trade of electricity; 35230 – Trade of gas through mains |
| Headquarters | London, United Kingdom |
Octopus has consistently reinvested into customer-centric innovations and green infrastructure, allowing it to maintain the UK’s lowest variable tariff during the energy crisis, absorbing over £150 million in costs.
What Services and Features Does Octopus Energy Ltd Offer?
Octopus Energy offers a broad portfolio of smart, green energy solutions for both homes and businesses.
Core Services Offered
- Residential Energy Tariffs: Flexible and fixed plans, smart tariffs, and tracker-based pricing.
- Business Energy Solutions: 100% green power for SMEs and large enterprises.
- EV Charging & Tariffs: EV leasing, smart home chargers, and Intelligent Octopus Go tariff.
- Smart Hardware Installation: Heat pumps, solar panels, batteries, and EV chargers.
- Tech Platform (Kraken): Manages billing, real-time energy data, and load balancing.
- Rewards & Engagement: Octoplus programme offering perks like cinema tickets and drinks.
Additionally, Octopus is a licensed Meter Operator (MOP) and MOCoPA accredited, offering end-to-end smart meter installations.
What Are Octopus Energy’s Global Renewable Initiatives?
Octopus Energy Generation oversees 400+ renewable sites, making it one of Europe’s largest investors in green energy.
Key Global Projects:
- Octopus Energy Power Africa Fund (OEPA): $60 million initiative targeting solar, battery, and EV infrastructure in Sub-Saharan Africa, with aims to grow to $250 million.
- South Korea Solar Expansion (2025): Plans to develop 20 solar farms.
- Sherbro Island Wind Farm: Sierra Leone’s first wind project in partnership with Akuna Group.
These international investments signify Octopus’ commitment to creating sustainable energy solutions across emerging markets.
How Can You Contact Octopus Energy Ltd?
If you need to contact Octopus Energy Ltd, there are multiple ways to get in touch depending on the nature of your enquiry. They offer support through phone, email, and social media.
| Contact Type | Details |
| Head Office | UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN |
| Customer Service (UK) | 0808 164 1088 (Mon–Thu 9am-5pm, Fri 9am-4pm) |
| Emergency Email | emergency@octopus.energy |
| General Enquiries Email | hello@octopus.energy |
| Social Media Support | Facebook & Twitter (8am-10pm daily) |
No matter the issue, Octopus Energy provides accessible contact options to assist you. For important concerns, you can even reach out to their founder directly.
What Do Customers Say About Octopus Energy Ltd?
Customer feedback is overwhelmingly positive, with a Trustpilot rating of “Excellent” based on over 625,000 reviews.
“Octopus Energy is so much better than any other energy company I’ve been with. Communication is very clear… Thank you for the green energy and amazing customer service!” – Ellie McIntyre, 03 Feb 2025
“Another great experience with Octopus customer services… Just great customer service all round.” – waynelepper, 03 Feb 2025
Why Choose Octopus Energy Ltd?
Octopus Energy stands apart for its commitment to affordability, sustainability, and cutting-edge technology.
Key Differentiators:
- UK’s most awarded supplier for 7 consecutive years
- Advanced Kraken tech for smart billing and energy insights
- Transparent pricing with zero exit fees
- Over £1 billion raised for global green investments
- 400+ renewable sites and global infrastructure projects
- Smart hardware and full-service installations
- Direct customer service from real people
Whether you’re a homeowner looking for reliable green energy or a business ready to embrace net-zero operations, Octopus Energy offers the innovation, service, and scale to power your goals.
