Who Is Phoenix Group Holdings PLC and What Do They Do?
Phoenix Group Holdings PLC is the UK’s largest long-term savings and retirement business, managing over £295 billion in assets for around 12 million customers. Founded in 1782, it has become a trusted name in financial security and retirement planning.
The Group operates through well-known brands such as Standard Life, SunLife, ReAssure, Phoenix Life, Phoenix Wealth, and Phoenix Corporate Investment Services (CIS), offering a wide range of pensions, savings, and life insurance products.
Phoenix’s mission is to help people achieve and enjoy the retirement they aspire to, providing support throughout their financial journey. With deep expertise in longevity and retirement trends, the company helps customers make informed decisions for later life.
Looking ahead, Phoenix Group plans to rebrand as Standard Life PLC in March 2026, uniting its services under one powerful and familiar name to strengthen its presence in the UK financial market.
Who Leads Phoenix Group Holdings PLC and What Is the Company’s Structure?
Phoenix Group operates as a Public Limited Company (PLC) under Company Number 11606773, and is governed by a robust leadership structure composed of an experienced Board of Directors and Executive Committee.
Board of Directors
| Name | Role |
| Sir Nicholas Lyons | Chair of the Group Board |
| Andy Briggs, MBE | Group Chief Executive Officer |
| Nicolaos (Nic) Nicandrou | Group Chief Financial Officer |
| Karen Green | Senior Independent Director |
| Siobhan Boylan | Shareholder Nominated Director |
| Eleanor Bucks | Independent Non-Executive Director |
| Karin Cook | Independent Non-Executive Director |
| Sherry Coutu, CBE | Independent Non-Executive Director |
| Mark Gregory | Independent Non-Executive Director |
| Hiroyuki Iioka | Non-Executive Director |
| Katie Murray | Independent Non-Executive Director |
| Maggie Semple, OBE | Independent NED & Designated Director for Workforce Engagement |
Executive Committee
| Name | Role |
| Andy Briggs, MBE | Group CEO |
| Nicolaos Nicandrou | Group CFO |
| Arlene Cairns | Life CFO & Group Performance Director |
| Michael Eakins | Group Chief Investment Officer |
| Tom Ground | CEO, Retirement Solutions |
| Claire Hawkins | Director of Corporate Affairs & Brand |
| Bríd Meaney | Group Chief Risk Officer |
| Jackie Noakes | Chief Operating Officer |
| Vanessa Swanton | Chief Audit Officer |
| Sara Thompson | Chief People Officer |
| Colin Williams | CEO, Pensions and Savings |
| Quentin Zentner | Group General Counsel |
This diverse and seasoned leadership team brings together decades of experience in insurance, asset management, finance, risk, operations, and public policy—ensuring Phoenix Group remains well-positioned to deliver for all stakeholders.
How Much Capital Does Phoenix Group Operate With and What Is Its Turnover?
Phoenix Group’s financial strength is underpinned by its significant capital reserves and sustained operating performance. As of 30 June 2025, the company reported the following financial highlights:
| Financial Metric | Amount |
| Assets Under Administration | £295 billion |
| Operating Cash Generation (H1 2025) | £705 million |
| Solvency II Surplus | £3.6 billion |
| Shareholder Capital Coverage Ratio | 175% |
| Interim Dividend (2025) | 27.35p per share |
The Group’s business model focuses on sustainable growth, responsible investment, and shareholder value. Phoenix operates a progressive dividend policy, supported by predictable and long-term cash flows from its diverse customer base.
Phoenix’s size and stability offer customers peace of mind, knowing their future financial goals are backed by a business with strong solvency, active capital management, and an enduring commitment to customer-centricity.
What Services and Features Does Phoenix Group Holdings Offer?
Phoenix Group provides a wide array of financial products and services through its portfolio of well-known consumer brands. These are designed to meet the complex and evolving needs of customers across the entire retirement journey, from accumulation to decumulation.
Key Service Areas
| Service | Description |
| Retirement Planning | Personalised pension solutions designed for accumulation, income drawdown, and annuity options. |
| Long-Term Savings | Products to help individuals and families build a secure financial future, including ISAs and investment-linked plans. |
| Life Insurance | Legacy protection and family security via whole of life, over-50s, and term assurance products. |
| Investment Management | Responsible investment and stewardship, with an increasing focus on sustainable and ESG-aligned funds. |
Brands Under the Phoenix Group Umbrella
| Brand | Focus Area |
| Standard Life | Pensions, ISAs, savings and workplace schemes |
| SunLife | Over-50s life insurance and funeral planning |
| ReAssure | Legacy customer policies and pension services |
| Phoenix Life | Heritage business, policy administration |
| Phoenix Wealth | Wealth and investment products |
| Phoenix Corporate Investment Services | Workplace and corporate savings solutions |
Additionally, Phoenix is deeply committed to sustainability, aiming for net-zero emissions by 2050 and helping unlock sustainable investment across the UK financial ecosystem.
How Can You Contact Phoenix Group Holdings PLC?
Phoenix Group welcomes inquiries from investors, customers, media professionals, and prospective employees. They offer a variety of contact options depending on the nature of your query.
General Contact Information
- Switchboard Phone: 020 3567 9100
- Registered Office: 20 Old Bailey, London, EC4M 7AN
- Website: www.thephoenixgroup.com
Departmental Contacts
| Department | Contact |
| Investor Relations | Claire Hawkins: +44 (0)20 4559 3161 – claire.hawkins@thephoenixgroup.com |
| Jo Roberts: +44 (0)20 4559 4673 – joanne.roberts@thephoenixgroup.com | |
| Rosie Wilkins: +44 (0)20 3149 6395 – rosie.wilkins@thephoenixgroup.com | |
| Customer Relations | Email: phoenixcustomerrelations@thephoenixgroup.com |
| Phone: +44 020 4559 6005 | |
| Media & Recruitment | Use contact forms via the Phoenix Group contact page |
Customers with specific policy-related inquiries should reach out to their brand provider (e.g., Standard Life or Phoenix Life) using the online lookup tool available on the Group’s website.
Why Choose Phoenix Group Holdings PLC?
Phoenix Group is not just a financial services provider, it is a trusted lifelong partner in retirement and savings.
With a heritage of over two centuries, deep customer understanding, sustainable investment strategies, and some of the UK’s most trusted financial brands, Phoenix is uniquely positioned to deliver on its purpose: helping people live better, longer lives.
Whether you’re a retail customer seeking a reliable pension solution, an investor looking for value, or a policymaker collaborating on sustainable finance, Phoenix Group stands out as a responsible, resilient, and forward-thinking organisation.
